Refund and Returns Policy

This policy applies to purchases made via the Sports Centre website unless otherwise stated.

If you simply change your mind (for example size, colour, style is not what you expected), you may return the item within 30 days of delivery.
To be eligible:
- The item must be unused, in original condition (with all tags, packaging, accessories intact).
- It must be returned in its original packaging.
- Proof of purchase (order number, invoice) must be provided.
You will receive a refund to your original payment method, or store credit (depending on your preference and our policy).
Return shipping costs for change of mind returns are borne by the customer.

If you receive a faulty, damaged, or incorrect item (i.e., does not match description or has a defect), you are entitled under Australian Consumer Law to a remedy.
Please contact us within 7 days of delivery (or sooner) to report the issue. Provide your order number, describe the issue, and include photo(s) if practical.
Once the item is assessed and approved:
- We will offer a replacement, repair, or refund, depending on the nature of the fault.
- We may cover return shipping or provide a prepaid label for genuine faults or errors on our part.
Normal wear and tear, misuse, or damage caused by the customer may not qualify for a refund or replacement.

The following items may not be eligible for return for change of mind (or have limited eligibility):

Personalised or customised garments or items (e.g., custom teamwear) once production has commenced.
Items in the “Hygiene” category where opening the packaging compromises hygiene (e.g., swimwear, undergarments) unless faulty.
Clearance / final sale items (unless faulty) specify your store’s name.
Gift cards / e-vouchers (not refundable).
Items returned after the specified time frame or not in original condition.

Contact our Customer Service team sport@sportscentre.com.au and quote your order number and reason for return.
We will provide you with a return authorisation and instructions (including return address).
Pack the item securely (including any original packaging) and send to the specified address. For change of mind returns: you are responsible for the shipping costs and the risk of loss in transit until we receive the item.
Once the item is received and inspected, we will notify you of the outcome (approved/rejected).
Refunds will be processed back to the original payment method (or as store credit, if chosen) within a reasonable timeframe (typically 5-10 business days of approval).

For a valid return, refunds cover the cost of the item only (unless the return is for a faulty or incorrect item).
Original shipping charges are not refundable for change of mind returns.
If you paid for expedited shipping and the item is returned for change of mind, that cost is likewise non-refundable.
Refunds typically appear in your account within 5-10 business days after we approve the return; bank or card processing times may add delay.
If you paid with Gift Card / Store Credit, refunds may be issued as new store credit per business policy.

If you wish to exchange an item (e.g., for a different size or colour), this can be treated as a return of the original item (per the return criteria) plus a new purchase of the replacement item.
At this stage we may not hold the replacement item until we receive your return.
Shipping costs for the replacement and return may apply (or be waived at our discretion).

If you wish to cancel your order before it has been shipped, please contact us immediately.
Once the item has shipped, the return process above applies.
In some cases, cancellation fees (for payment processing) may be applied.

If you have any questions or wish to initiate a return, please contact us:

Subject line: Return/Refund – Order # [insert]
Our team responds within 1-2 business days.

Phone: 1300 123 609